£60,000─70,000 depending on experience

Remote first, with an office available in Central London and regular team meetings in the office

Reporting to the CEO, member of the management team

This is a permanent role and full time, but we are happy to talk about flexible working including part time.

Deadline: Mon 9 Aug at 10 am. We will consider applications as they arrive and may start interviewing before this but all applications received by the deadline will be considered.

A good COO can make all the difference to what a team achieves.

This is an opportunity to help transform an organisation. Your work will make it possible for us to hold power to account, build up our response to dangerous health misinformation, and help scale our work for the next general election.

Full Fact has grown from 8 staff to 34 staff in the past three years. We’ve done most of the nuts and bolts of policies, processes, and systems. We’re looking for someone who can lead our operations in a way that supports and brings the best out of the talented team we have.

Our work makes a difference. Millions of people use our fact checking, including most of the major internet companies. We get powerful people and institutions to correct the record, including politicians and the national media. We are campaigning to ensure that the power to shape online debate is scrutinised and not abused.

Over the next three years we want to work much more alongside people who are targeted by or with misinformation. Working with partners and volunteers we can all achieve more together. We know the organisation and the team need to change to achieve that, and we’re looking for someone who is committed to those changes.

Strong operations will make it possible—from people operations to support staff and volunteers, to high quality information systems, to robust and proportionate governance and oversight.

This is a wide ranging role on our management team and ideally we are looking for somebody who has done this kind of work at management level before. Experience being responsible for financial information is essential.

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant.Our recruitment process is about understanding your strengths and what you would bring to our team. 

We are happy to talk about flexible working, and we are open to part time or job share applications for this role, including to support people with parenting or other caring responsibilities.

What we offer

Starting salary of £60,000─70,000 (plus pension) depending on experience.

25 days holiday plus bank holidays. We also close the office for a period between Christmas and New Year.

Comfortable and attractive office by St James Park and Piccadilly with good transport links.

Employee Assistance Programme.

How to apply

We prefer to sift applications anonymously. Please use your initials rather than your name and leave identifying details such as email addresses off your CV and covering letter.

Please note that to keep our recruitment process open and fair, we will not negotiate salaries outside the advertised range.

Applications close 10 am Monday 9 Aug

The recruitment process

Our recruitment process aims to see candidates at their best. That’s why we set out the process from the beginning.

We start with a 30 minute initial phone (not video) interview with Mevan Babakar, our Deputy CEO who is currently responsible for the COO role. This will focus on your experience and not need preparation.

The main interview will be with Mevan Babakar; Will Moy, CEO; and Andy Dudfield, Head of Automated Fact Checking. Before appointment you would also meet some of the trustees from our Finance and General Purposes committee.

We will ask you to show your skills, not just talk about them—through examples of your work or an exercise.

During the process, we will ask to talk to referees including people you have previously managed.

Job definition: COO

£60,000─70,000 

Reporting to the CEO, member of the management team, managing our Operations Manager and People Operations Manager.

Your job is to enable the whole Full Fact team to do our best work by ensuring that we have the support for our people, the skills, infrastructure, processes, and support functions we need.

Outcomes

People: working with our People Operations Manager, help build the ambitious and supportive culture we want at Full Fact for our staff and in future volunteers

Finance: take ownership of financial system processes and ensure that all staff, the Management Team and Board have the financial information, analysis and advice they need

Governance: ensure our trustees have the information and support they need to fulfil their legal responsibilities and to lead Full Fact to do its best work

Delivery: ensure that Full Fact's commitments and processes are delivered successfully, both within and across different teams

Knowledge and information management: ensure that everyone in Full Fact has a shared view including building on our CRM

Planning: equip, support, and hold the whole team accountable for using Objectives and Key Results effectively. Support the annual planning cycle and run the budgeting process.

Monitoring Evaluation and Learning: Work with the team to evaluate and learn from our plans and projects, including both successes and failures. 

Scale: Build systems that can scale in the run up to the next general election and beyond

What we are looking for from you

  • You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website https://fullfact.org/about/jobs/)
  • Understanding of the value of open, inclusive, and diverse teams and proven commitment to building a team where people feel empowered and valued
  • Proven ability to engage and listen to a wide range of people, and model behaviour that helps to build effective teams
  • Track record of delivery at pace: you get things done and you empower and expect other people to get things done
  • Strong understanding of finance and ability to oversee financial processes (if you don’t have finance experience in a charity context we can support you to learn what you need)
  • Experience supporting goal setting, evaluation and accountability, ideally using Objectives and Key Results
  • Adaptable and practical approach
  • Either a proven understanding of the responsibilities of charity trustees or a willingness to learn

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