Frontline's mission is to transform the lives of vulnerable children by recruiting and developing outstanding individuals to be leaders in social work and broader society. We want to see a country where children’s life chances are not determined by social or family circumstance and we know that social work is at the forefront of the effort to realise this. At least half a million children in England don’t have a safe or stable home. These children and their families face some of the worst life chances, but we know that great social work has the power to change this.

Frontline is continuing to grow and increase its impact.

As we embark on this new stage in the organisation’s development, Frontline is looking to recruit a:

Relationship and Development Manager (RDM)

The RDM will be responsible for leading the cultivation of local authority partnerships to maximize service, satisfaction, growth and participant retention. We are looking for someone who is able to persuade and influence others, challenge decisions when relevant, is able to listen, and advise on programme-related issues.

The Opportunity

It is an exciting time to join the charity in this role and to contribute to the significant successes of our North West regional team. We are looking for an outstanding individual who can embrace our culture of freedom and responsibility in applying their experience, knowledge, skills and values to help us achieve our mission.

The Team

We are continuing to grow and this position will be joining a team of six. The team consists of the head of region who will be line managing this position, two practice tutors, a principal practice tutor, another part time relationship development manager and a regional coordinator. 

Relationship and Development Manager: Job Description 

  • Job Title: Relationship and Development Manager (North West)
  • Reports to: Head of Region (North West) 
  • Hours: Part Time (2 or 2.5 days per week)
  • Contract: Permanent 
  • Start date: October 2018 
  • Location: Manchester 
  • Salary: £33,000 (pro-rated to 0.4 or 0.5 FTE) plus competitive pension

Key responsibilities

  • Excellent relationship management that takes into account the needs and requirements of stakeholders.
  • Negotiating with and influencing external partners and internal stakeholders successfully at the highest levels.
  • Communicating purpose and direction with clarity, integrity and enthusiasm.
  • Working collaboratively, sharing information appropriately and building supportive and trusting professional relationships with a range of stakeholders.
  • Holding partners to account through clear, confident and constructive feedback and appropriate issues resolution.
  • Being highly organised in managing a number of partnerships and cohorts of participants through simultaneous annual cycles of activity.
  • Dealing with challenges in a responsive and constructive way. Applying programme, project and risk management approaches.
  • Use evaluation data and feedback to identify and drive programme delivery improvements– both within individual local authorities and, where appropriate, strategically across the local authority partnership.

 The Commitment

  • Extensive travel to partner local authorities. 

Person Specification

Values and Alignment

  • Prepared to work in line with our values of being brave, showing respect, pioneering, keeping curious and always keeping in mind that what matters most is what works. You should be able to role model these values in all that you do and expect these of colleagues you work with.
  • Committed to creating a culture of Freedom and Responsibility
  • A willingness and ability to be fully aligned to, and be an advocate for, Frontline’s purpose and theory of change across all areas of work including a:
  • focus on having the highest standards for recruiting top talent into social work including people who may not have considered a career in social work before,
  • belief that social work practice needs to improve so that it is more relational, purposeful and skilled and that clear models practice are central to this.
  • belief in the role leadership must play in improving social work at all levels and that rapid improvement will sometimes require disruptive acts of leadership
  • approach to our Fellows (alumni) that celebrates, encourages and recognises individuals who are improving safety and stability for children whether they remain in social work or work outside of the profession
  • and a commitment that every child should have a safe and stable home and that this is best supported by social workers who work alongside families 

Education and Background

  • Evidence of having established, developed and managed effective relationships with range of stakeholders.
  • Strong track record of successful planning and delivery of complex projects. Experience of leading and driving change in services / programmes.
  • Good understanding of social care statutory responsibilities of local authorities (desirable).

Characteristics and Skills

  • Excellent written and verbal communication skills.
  • Demonstrated drive, initiative and motivation to act in the best interest of the programme. Ability to explain information clearly and simply.
  • Confidence, credibility and authority to develop trusting relationships with staff at all levels of organisational hierarchies.
  • Ability to challenge and approach sensitive situations with diplomacy. High level of emotional as well as analytical intelligence.
  • Ability to influence and negotiate effectively to deliver desired outcomes, including presentation skills.
  • Ability to think and plan strategically as well as operationally.
  • Highly organised and able to manage complexity and high levels of detail.
  • Ability to interrogate and reflect on a range of different types of data, consider hypotheses, and develop into strategic and operational plans.
  • Flexibility and ability to adapt to changing situations and new developments. High attention to detail.


  • Right to work in the UK 
  • Interest in, and commitment to the Frontline programme, mission and values 
  • This post is subject to an enhanced police check of previous criminal convictions with the Disclosure and Barring Service (DBS)

For more information about company culture and the recruitment process please download the complete Relationship & Development Manager Pack.

Application Process:

 To apply for the role you will need to send by email:

  1. Application form and equal opportunities monitoring form 
  2. Personal statement in support of your application outlining how your knowledge, skills and experience meet the requirement of the person specification. Please ensure you address each point on the person specification as detailed in this pack. 
  3. Detailed Curriculum Vitae (CV) –(maximum 2 pages) Applications should be received no later than midnight 27 August 2018.

Applications should be sent to with the title ‘Relationship and Development Manager, Frontline’.

First round interviews will be Monday 3 September. Second round will be 11 September 2018.

If you have any questions or queries about this role or wish to discuss the position then please contact Dean Lawrence, Head of Region (North West) at

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